Every vendor we monitor

No published uptime SLA for Device Trust — no service credit

99.9% monthly uptime commitment — credit is ten times the fees for the downtime minutes, not a tier table

99.99% SLA

99.99% EC2 SLA

No published SLA — no service credit

No published uptime SLA — the Commercial Terms provide the Services "as is" and "as available"; no service credit

99.9% quarterly target — no service credit

99.9% monthly Service Level Guarantee — 1% of invoice per hour of downtime, cap 10%, 10-day window from month-end

99.9% SLA (Premium)

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.9% SLA

No published uptime SLA — commercially-reasonable-efforts only; no service credit

99.8% monthly target — no service credit

SLA terms not yet transcribed — monitoring only

No published uptime SLA — no service credit

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.95% monthly platform uptime guarantee — service credit for Premium/Elite support tiers only

99.995% monthly target — no contractual service credit

No published uptime SLA — no service credit

SLA terms not yet transcribed — monitoring only

99.9% monthly commitment — pro-rata fee credit, capped at 50%, only on plans that include the Uptime Commitment; 30 days from month-end

No published uptime figure — no service credit

No published uptime SLA — no service credit

99.9% SLA

100% Enterprise SLA — Workers/R2/Queues separate

100% uptime goal — no published credit tariff

99.99% SLA (dedicated)

SLA terms not yet transcribed — monitoring only

99.5% quarterly uptime (Enterprise) · up to 50% of quarterly fees

99.5% monthly SLO — 10/20/30% of the monthly invoice, 30-day email window from eligibility

SLA terms not yet transcribed — monitoring only

99.99% SLA (2-ECKU / multi-zone)

Committed uptime and credit tiers set in your Service Order — credit is a share of monthly fees

99.99% SLA (Basic plan only 99.50%)

No published uptime SLA — commercially-reasonable-efforts only; no service credit

99.8% monthly target — no service credit

99.9% SLA

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.99% SLA

SLA terms not yet transcribed — monitoring only

100% availability target (24/7); credit steps on outage length — 5/10/15% of Monthly Fees (Enterprise / Order Form plans only)

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

No published uptime SLA — no service credit

SLA terms not yet transcribed — monitoring only

99.99% SLA — credit paid in Service Days, not cash

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.95% SLA (Platinum/Enterprise, HA only)

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

No published uptime SLA — no service credit

99.9% SLA (Core Services; Reverse ETL 99.5%)

SLA terms not yet transcribed — monitoring only

99.9% Enterprise SLA

No published uptime SLA — the trust page figure is marketing, not a contract term; no service credit

99.99% Compute SLA

SLA terms not yet transcribed — monitoring only

99.5% SLA

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.9% SLA — but measured per QUARTER (HCP Enterprise, production clusters)

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.9% SLA — only 5 days to claim

No published uptime SLA — any service levels are on your own agreement; no published credit

99.9% SLA

99.9% SLA (Premium support)

No published uptime SLA — the Terms of Service disclaim uninterrupted operation; no service credit

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

99.9% (Enterprise) — credit only on Premium, and gated

SLA terms not yet transcribed — monitoring only

99.99% SLA

99.8% target — no service credit

SLA terms not yet transcribed — monitoring only

No published uptime figure — no service credit

99.99% SLA

SLA terms not yet transcribed — monitoring only

99.99% VM SLA

99.5% Availability Standard (Master Cloud Agreement customers) — tiered credit on the annual fee pro-rated by month

No published uptime figure — no service credit

99.9% SLA (Enterprise)

99.995% SLA (dedicated)

SLA terms not yet transcribed — monitoring only

No published uptime SLA — the SLA is an Order Form attachment

99.8% target — no service credit

No published uptime SLA — the ToS disclaims uninterrupted service; no service credit

SLA terms not yet transcribed — monitoring only

No published uptime SLA — the "Service Credits" in OpenAI's terms are prepaid purchase credits, not an outage remedy

Credit tiers published in downtime minutes, capped at half the monthly fee (production only)

SLA terms not yet transcribed — monitoring only

99.95% SLA (Enterprise Advance Commitment)

No published uptime SLA — no service credit

99.99% SLA (single-region; 99.999% multi-region)

99.9% target — no service credit

SLA terms not yet transcribed — monitoring only

99.5% monthly commitment — 10% of the affected Service's fees per full hour beyond it, capped at 100%, only if you have executed a separate agreement that specifically references this SLA; 5 business days from the Downtime

SLA terms not yet transcribed — monitoring only

No published uptime SLA — Enterprise-only, negotiated on the Order Form

SLA terms not yet transcribed — monitoring only

No published uptime SLA — best-efforts availability only

SLA terms not yet transcribed — monitoring only

No published uptime SLA — the ToS disclaims availability; Enterprise SLAs are custom and order-form

Committed uptime and credits set in your MSA / Order Form — no published percentage

99.95% Enterprise E2 guarantee (E1 is 99.9%) — 10% monthly credit, gated by plan

No published uptime SLA — the support policy covers ticket response only; no service credit

99.99% target — no service credit

99.99% API SLA (qualifying packages)

No published uptime SLA — the ToS disclaims uptime; no service credit

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

No availability percentage and no service credit published

99.9% SLA (Enterprise)

99.9% SLA

99.9% SLA — credit paid in days of service

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

No published uptime SLA — no service credit

99.9% SLA (Team+)

SLA terms not yet transcribed — monitoring only

99.9% availability target (paid support packages via Order Form only); 5–10% of monthly fees

SLA terms not yet transcribed — monitoring only

SLA terms not yet transcribed — monitoring only

No published uptime figure — no service credit (the SLA link is support response times)

99.95% API SLA

SLA terms not yet transcribed — monitoring only

No published uptime SLA — nothing in the legal index; no service credit

99% monthly uptime guarantee — 10%/20% fee credit, 30 days from month-end

99.99% SLA (Enterprise)

Uptime Level set in your Order Form — flat credit per outage, 7-day filing window

SLA terms not yet transcribed — monitoring only

No published uptime figure — no service credit (the Terms warrant documentation conformance; support response times only)

99.9% SLA (Enterprise plans only)

Committed uptime and credits set in your enterprise agreement / Order Form — no published percentage