Marketing
Brevo SLA credit guide
What Brevo's own document actually says about uptime: a 99.8% target it aims at rather than a level it commits to, what that does and does not mean when a month goes badly, and where a real availability commitment for Brevo would live.
What SLA credit does Brevo pay when it misses?
Brevo does not commit to an availability percentage, and pays no SLA service credit either. Its own document states a 99.8% monthly uptime target — a level it says it aims at, not one it guarantees — so there is no promised figure to fall below, nothing is breached when a period falls short of it, and there is nothing to file. The figure is Brevo's own — it is transcribed from Brevo's own document and this page does not suppress it — but Brevo frames it as a level it aims at rather than one it guarantees, so there is no committed percentage to hold Brevo to. If Brevo has promised you a binding availability level, it lives in your own Order Form or negotiated agreement rather than on any public page. Where agreements in this class offer any remedy at all it is a termination or refund right after repeated consecutive misses rather than a per-incident credit, and some offer none even then, so read the exclusions below. Ontracko still monitors Brevo for free — the dated outage record is what a renewal conversation runs on — but does not draft credit claims for it, so we won't tell you otherwise. One more thing about the deadline, because Brevo not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Brevo claim, that date is our own monitoring reminder rather than anything Brevo set — we will never let it expire a claim, and you should never quote it to Brevo as their window.
Uptime target — not a commitment
99.8%
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Brevo under the standard agreement — not a tier table gap, a genuine zero. NO SERVICE CREDIT EXISTS — do not tell a customer Brevo owes them money. Brevo's Service Level Agreement is Appendix 6 of the Brevo Terms of Service (Version October 1st, 2025), read first-hand in full from www.brevo.com/legal/termsofuse/ on 3 October 2026. The entirety of its availability provision reads: "We will endeavor to maintain an average monthly availability of 99.8% of the Software." That is the whole of it — a TARGET on a commercially-reasonable-efforts basis ("endeavor to maintain an average"), NOT a guarantee, and it is accompanied by no credit table, no claim process, no claim window, no evidence requirement and no remedy of any kind. The 99.8% is the only availability figure anywhere in the Terms; there is no uptime or downtime definition and no "service credit" anywhere in the agreement (every occurrence of the word "credit" in the Terms is a payment-method or prepaid-SMS-credit reference, not a service credit). Measured per calendar month ("average monthly availability"). The Terms are for professional use only (consumer/non-professional use is excluded in §1.3). If a customer believes a remedy is owed, the only place one could live is their own Brevo Order Form for the Professional plan — unpublished, and not verifiable from here.
Is there a Brevo SLA credit to file?
No — there is nothing to file. Brevo's standard agreement doesn't pay a per-incident service credit, so filing a claim would go nowhere. NO SERVICE CREDIT EXISTS — do not tell a customer Brevo owes them money. Brevo's Service Level Agreement is Appendix 6 of the Brevo Terms of Service (Version October 1st, 2025), read first-hand in full from www.brevo.com/legal/termsofuse/ on 3 October 2026. The entirety of its availability provision reads: "We will endeavor to maintain an average monthly availability of 99.8% of the Software." That is the whole of it — a TARGET on a commercially-reasonable-efforts basis ("endeavor to maintain an average"), NOT a guarantee, and it is accompanied by no credit table, no claim process, no claim window, no evidence requirement and no remedy of any kind. The 99.8% is the only availability figure anywhere in the Terms; there is no uptime or downtime definition and no "service credit" anywhere in the agreement (every occurrence of the word "credit" in the Terms is a payment-method or prepaid-SMS-credit reference, not a service credit). Measured per calendar month ("average monthly availability"). The Terms are for professional use only (consumer/non-professional use is excluded in §1.3). If a customer believes a remedy is owed, the only place one could live is their own Brevo Order Form for the Professional plan — unpublished, and not verifiable from here. Ontracko still tracks Brevo’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Brevo's SLA uptime commitment?
Brevo does not publish a commitment — it publishes a TARGET, and the difference is the whole answer. Brevo states a 99.8% monthly uptime target: a level Brevo says it aims at, not one it guarantees, so nothing is contractually breached by a period that falls short of it. The figure is Brevo's own — it is transcribed from Brevo's own document and this page does not suppress it — but Brevo frames it as a level it aims at rather than one it guarantees, so there is no committed percentage to hold Brevo to. If Brevo has promised you a binding availability level, it lives in your own Order Form or negotiated agreement rather than on any public page.
Does Brevo pay an SLA service credit?
No — and there is no commitment behind it either, though for a different reason from a vendor that publishes nothing at all. Brevo's own document states a 99.8% monthly uptime target rather than committing to a level, and its binding agreement provides no service credit, so nothing is contractually breached when a period falls short, and there is nothing to file. If Brevo has promised you a binding availability level, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where it would be. NO SERVICE CREDIT EXISTS — do not tell a customer Brevo owes them money. Brevo's Service Level Agreement is Appendix 6 of the Brevo Terms of Service (Version October 1st, 2025), read first-hand in full from www.brevo.com/legal/termsofuse/ on 3 October 2026. The entirety of its availability provision reads: "We will endeavor to maintain an average monthly availability of 99.8% of the Software." That is the whole of it — a TARGET on a commercially-reasonable-efforts basis ("endeavor to maintain an average"), NOT a guarantee, and it is accompanied by no credit table, no claim process, no claim window, no evidence requirement and no remedy of any kind. The 99.8% is the only availability figure anywhere in the Terms; there is no uptime or downtime definition and no "service credit" anywhere in the agreement (every occurrence of the word "credit" in the Terms is a payment-method or prepaid-SMS-credit reference, not a service credit). Measured per calendar month ("average monthly availability"). The Terms are for professional use only (consumer/non-professional use is excluded in §1.3). If a customer believes a remedy is owed, the only place one could live is their own Brevo Order Form for the Professional plan — unpublished, and not verifiable from here.
Does Ontracko file Brevo SLA credit claims for me?
No — Brevo's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Brevo for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Brevo and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.