Platforms
Reddit (Ads/API) SLA credit guide
What Reddit (Ads/API) owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
30 days
Services with SLA data
1
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| below 99% | 25% of spend |
Generic default profile for Reddit (Ads/API) — uptime commitment and credit schedule vary by plan/agreement; verify your order form or MSA before filing.
How to file a Reddit (Ads/API) SLA credit claim
- Open a billing/support case with the vendor from an account with billing authority.
- Paste the claim text from section 8 and attach the incident evidence from section 3.
- Ask explicitly for an SLA service credit under the availability commitment of your agreement.
Evidence you’ll need
- •Account/org identifier
- •Plan tier (SLAs usually apply to paid/enterprise plans)
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Free-tier plans
Frequently asked
What is Reddit (Ads/API)'s SLA uptime commitment?
Reddit (Ads/API) (all services) carries a 99.9% monthly uptime commitment.
How much credit can I claim if Reddit (Ads/API) misses its SLA?
Credits are tiered by measured uptime, from 10% up to 25% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Reddit (Ads/API) SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in Reddit (Ads/API)'s SLA before filing).
Does Ontracko file Reddit (Ads/API) SLA credit claims for me?
Ontracko monitors Reddit (Ads/API) for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Reddit (Ads/API) and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.