Collaboration
Grammarly SLA credit guide
What Grammarly's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Grammarly would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit does Grammarly pay when it misses?
Grammarly publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Grammarly uptime guarantee" figure circulating elsewhere did not come from Grammarly's own terms. If you have a service level with Grammarly, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Grammarly for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Grammarly not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Grammarly claim, that date is our own monitoring reminder rather than anything Grammarly set — we will never let it expire a claim, and you should never quote it to Grammarly as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Grammarly (Superhuman Customer Business Agreement — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. GRAMMARLY PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO CONTRACTUAL UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. Grammarly is now a Superhuman product: the contracting party is "Superhuman Platform Inc., formerly known as Grammarly, Inc.", and this is the same Superhuman paper the coda profile cites. Read first-hand 2026-10-09: the Superhuman Terms of Service (https://www.grammarly.com/terms, "Effective as of October 29, 2025") — which says that if an organization purchased the Enterprise-Tier Services, the governing terms are the Customer Business Agreement — the Superhuman Customer Business Agreement (https://www.grammarly.com/terms/customer-business-agreement, "Effective date: October 29, 2025"), the Grammarly User Trust Center (https://www.grammarly.com/trust) and the plans page (https://www.grammarly.com/plans). Neither agreement contains any occurrence of "service level", "service credit", "SLA" or "uptime", nor any "99.x" figure. CBA §8.3 Disclaimer: Superhuman does not warrant that use of the Services "WILL BE ACCURATE, ERROR-FREE, OR UNINTERRUPTED"; the ToS likewise disclaims that operation of the Services will "BE UNINTERRUPTED, OR BE ERROR-FREE". No availability figure is published anywhere read: unlike Coda's Trust Center (whose 99.9% Enterprise card is marketing copy), the Grammarly User Trust Center carries no uptime, availability, SLA or 99.x figure at all, and the plans page has none either — Enterprise is "available through Superhuman Go" via "Contact Sales", so any Enterprise commitment (and any remedy) would live in that customer's own Order — unpublished, and not verifiable from here. Three decoys, not an availability SLA: (1) CBA §1.6.6 Third-Party Services Disclaimer — ceasing access to third-party services "WILL NOT ENTITLE CUSTOMER TO ANY REFUND, CREDIT, OR OTHER COMPENSATION" — it REFUSES credit, and it concerns integrations, not availability; (2) CBA §1.5 Purchase Through Reseller — "Any refund, payments, or credits which Superhuman must provide" are routed via the Reseller — generic routing that creates no availability credit; (3) ToS §8.10 No Refunds — payments are "non-refundable" and "we do not provide refunds or credits for any partially used Subscription periods or unused consumption or capacity". The ToS §8.11 Overdue Fees "overdue by 30 days or more" clause is a payment-collection clock, not a claim window. The 99.9 stored in slaCommitment and the 30 in claimWindowDays above are Ontracko's monitoring defaults carried over so scoring still runs, NOT Grammarly terms. Sources: https://www.grammarly.com/terms + https://www.grammarly.com/terms/customer-business-agreement + https://www.grammarly.com/trust + https://www.grammarly.com/plans, read first-hand 2026-10-09.
Is there a Grammarly SLA credit to file?
No — there is nothing to file. Grammarly's standard agreement doesn't pay a per-incident service credit, so filing a claim would go nowhere. GRAMMARLY PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO CONTRACTUAL UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. Grammarly is now a Superhuman product: the contracting party is "Superhuman Platform Inc., formerly known as Grammarly, Inc.", and this is the same Superhuman paper the coda profile cites. Read first-hand 2026-10-09: the Superhuman Terms of Service (https://www.grammarly.com/terms, "Effective as of October 29, 2025") — which says that if an organization purchased the Enterprise-Tier Services, the governing terms are the Customer Business Agreement — the Superhuman Customer Business Agreement (https://www.grammarly.com/terms/customer-business-agreement, "Effective date: October 29, 2025"), the Grammarly User Trust Center (https://www.grammarly.com/trust) and the plans page (https://www.grammarly.com/plans). Neither agreement contains any occurrence of "service level", "service credit", "SLA" or "uptime", nor any "99.x" figure. CBA §8.3 Disclaimer: Superhuman does not warrant that use of the Services "WILL BE ACCURATE, ERROR-FREE, OR UNINTERRUPTED"; the ToS likewise disclaims that operation of the Services will "BE UNINTERRUPTED, OR BE ERROR-FREE". No availability figure is published anywhere read: unlike Coda's Trust Center (whose 99.9% Enterprise card is marketing copy), the Grammarly User Trust Center carries no uptime, availability, SLA or 99.x figure at all, and the plans page has none either — Enterprise is "available through Superhuman Go" via "Contact Sales", so any Enterprise commitment (and any remedy) would live in that customer's own Order — unpublished, and not verifiable from here. Three decoys, not an availability SLA: (1) CBA §1.6.6 Third-Party Services Disclaimer — ceasing access to third-party services "WILL NOT ENTITLE CUSTOMER TO ANY REFUND, CREDIT, OR OTHER COMPENSATION" — it REFUSES credit, and it concerns integrations, not availability; (2) CBA §1.5 Purchase Through Reseller — "Any refund, payments, or credits which Superhuman must provide" are routed via the Reseller — generic routing that creates no availability credit; (3) ToS §8.10 No Refunds — payments are "non-refundable" and "we do not provide refunds or credits for any partially used Subscription periods or unused consumption or capacity". The ToS §8.11 Overdue Fees "overdue by 30 days or more" clause is a payment-collection clock, not a claim window. The 99.9 stored in slaCommitment and the 30 in claimWindowDays above are Ontracko's monitoring defaults carried over so scoring still runs, NOT Grammarly terms. Sources: https://www.grammarly.com/terms + https://www.grammarly.com/terms/customer-business-agreement + https://www.grammarly.com/trust + https://www.grammarly.com/plans, read first-hand 2026-10-09. Ontracko still tracks Grammarly’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Grammarly's SLA uptime commitment?
Grammarly does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Grammarly elsewhere did not come from Grammarly's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Grammarly pay an SLA service credit?
No — and there is no commitment behind it either. Grammarly's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Grammarly, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. GRAMMARLY PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO CONTRACTUAL UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. Grammarly is now a Superhuman product: the contracting party is "Superhuman Platform Inc., formerly known as Grammarly, Inc.", and this is the same Superhuman paper the coda profile cites. Read first-hand 2026-10-09: the Superhuman Terms of Service (https://www.grammarly.com/terms, "Effective as of October 29, 2025") — which says that if an organization purchased the Enterprise-Tier Services, the governing terms are the Customer Business Agreement — the Superhuman Customer Business Agreement (https://www.grammarly.com/terms/customer-business-agreement, "Effective date: October 29, 2025"), the Grammarly User Trust Center (https://www.grammarly.com/trust) and the plans page (https://www.grammarly.com/plans). Neither agreement contains any occurrence of "service level", "service credit", "SLA" or "uptime", nor any "99.x" figure. CBA §8.3 Disclaimer: Superhuman does not warrant that use of the Services "WILL BE ACCURATE, ERROR-FREE, OR UNINTERRUPTED"; the ToS likewise disclaims that operation of the Services will "BE UNINTERRUPTED, OR BE ERROR-FREE". No availability figure is published anywhere read: unlike Coda's Trust Center (whose 99.9% Enterprise card is marketing copy), the Grammarly User Trust Center carries no uptime, availability, SLA or 99.x figure at all, and the plans page has none either — Enterprise is "available through Superhuman Go" via "Contact Sales", so any Enterprise commitment (and any remedy) would live in that customer's own Order — unpublished, and not verifiable from here. Three decoys, not an availability SLA: (1) CBA §1.6.6 Third-Party Services Disclaimer — ceasing access to third-party services "WILL NOT ENTITLE CUSTOMER TO ANY REFUND, CREDIT, OR OTHER COMPENSATION" — it REFUSES credit, and it concerns integrations, not availability; (2) CBA §1.5 Purchase Through Reseller — "Any refund, payments, or credits which Superhuman must provide" are routed via the Reseller — generic routing that creates no availability credit; (3) ToS §8.10 No Refunds — payments are "non-refundable" and "we do not provide refunds or credits for any partially used Subscription periods or unused consumption or capacity". The ToS §8.11 Overdue Fees "overdue by 30 days or more" clause is a payment-collection clock, not a claim window. The 99.9 stored in slaCommitment and the 30 in claimWindowDays above are Ontracko's monitoring defaults carried over so scoring still runs, NOT Grammarly terms. Sources: https://www.grammarly.com/terms + https://www.grammarly.com/terms/customer-business-agreement + https://www.grammarly.com/trust + https://www.grammarly.com/plans, read first-hand 2026-10-09.
Does Ontracko file Grammarly SLA credit claims for me?
No — Grammarly's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Grammarly for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Grammarly and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.