Developer Tools
Bitrise SLA credit guide
What Bitrise's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Bitrise would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit does Bitrise pay when it misses?
Bitrise publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Bitrise uptime guarantee" figure circulating elsewhere did not come from Bitrise's own terms. If you have a service level with Bitrise, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Bitrise for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Bitrise not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Bitrise claim, that date is our own monitoring reminder rather than anything Bitrise set — we will never let it expire a claim, and you should never quote it to Bitrise as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Bitrise (Terms of Service — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. BITRISE PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. The Bitrise Terms of Service (https://bitrise.io/legal/terms-of-service, "Effective date: October 4, 2021") contain ZERO occurrences of "service level", "service credit", "SLA", "uptime" or any "99.x" figure, and the Bitrise legal index (https://bitrise.io/legal: Terms of Service, Privacy Policy, Acceptable Use Policy, Build Hub terms, Runner EULA, Build and Cache Testing EULA, Tester Groups, Bitrise for Jira, Insights Pro, Website Visitor Terms, Supplier Code of Conduct, Partner Contributor Terms, Referral Program Terms, Archived Documents) lists NO SLA document. Under §10.1 "Provision of Services", Bitrise "shall use commercially reasonable efforts to provide the Services in accordance with these Terms of Service and the applicable Documentation" — an efforts-only promise with no uptime percentage, no credit table and no claim process. §10.2 provides the Website and the Services "AS IS" and gives no warranty that access "WILL BE CONTINUOUS, SECURE, OR UNINTERRUPTED", and under §10.3.1 Bitrise does not guarantee that the Services "will always be available or be uninterrupted". §6.3.3 (Refunds) states: "All amounts paid pursuant to a Plan are non-refundable." — so the self-serve agreement forecloses a credit or refund remedy for downtime. Under §7.2.4 Bitrise may suspend the Services for upgrades or maintenance, using commercially reasonable efforts to give advance notice of a material suspension. Two items on the pricing page (https://bitrise.io/pricing) are not a published availability SLA: the custom-priced Enterprise plan advertises an "Enterprise-level SLA", but its terms are not published anywhere, so whatever it contains lives in that customer's own order form or enterprise agreement — unpublished, and not verifiable from here; and "Premium Support with SLA" is a support ticket response-time commitment (the pricing tooltip calls it a "ticket response SLA"), not an availability credit, and should not be cited as one. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Bitrise commitment. Sources: https://bitrise.io/legal/terms-of-service + https://bitrise.io/legal + https://bitrise.io/pricing, read first-hand 2026-10-08.
Is there a Bitrise SLA credit to file?
No — there is nothing to file. Bitrise's standard agreement doesn't pay a per-incident service credit, so filing a claim would go nowhere. BITRISE PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. The Bitrise Terms of Service (https://bitrise.io/legal/terms-of-service, "Effective date: October 4, 2021") contain ZERO occurrences of "service level", "service credit", "SLA", "uptime" or any "99.x" figure, and the Bitrise legal index (https://bitrise.io/legal: Terms of Service, Privacy Policy, Acceptable Use Policy, Build Hub terms, Runner EULA, Build and Cache Testing EULA, Tester Groups, Bitrise for Jira, Insights Pro, Website Visitor Terms, Supplier Code of Conduct, Partner Contributor Terms, Referral Program Terms, Archived Documents) lists NO SLA document. Under §10.1 "Provision of Services", Bitrise "shall use commercially reasonable efforts to provide the Services in accordance with these Terms of Service and the applicable Documentation" — an efforts-only promise with no uptime percentage, no credit table and no claim process. §10.2 provides the Website and the Services "AS IS" and gives no warranty that access "WILL BE CONTINUOUS, SECURE, OR UNINTERRUPTED", and under §10.3.1 Bitrise does not guarantee that the Services "will always be available or be uninterrupted". §6.3.3 (Refunds) states: "All amounts paid pursuant to a Plan are non-refundable." — so the self-serve agreement forecloses a credit or refund remedy for downtime. Under §7.2.4 Bitrise may suspend the Services for upgrades or maintenance, using commercially reasonable efforts to give advance notice of a material suspension. Two items on the pricing page (https://bitrise.io/pricing) are not a published availability SLA: the custom-priced Enterprise plan advertises an "Enterprise-level SLA", but its terms are not published anywhere, so whatever it contains lives in that customer's own order form or enterprise agreement — unpublished, and not verifiable from here; and "Premium Support with SLA" is a support ticket response-time commitment (the pricing tooltip calls it a "ticket response SLA"), not an availability credit, and should not be cited as one. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Bitrise commitment. Sources: https://bitrise.io/legal/terms-of-service + https://bitrise.io/legal + https://bitrise.io/pricing, read first-hand 2026-10-08. Ontracko still tracks Bitrise’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Bitrise's SLA uptime commitment?
Bitrise does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Bitrise elsewhere did not come from Bitrise's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Bitrise pay an SLA service credit?
No — and there is no commitment behind it either. Bitrise's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Bitrise, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. BITRISE PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. The Bitrise Terms of Service (https://bitrise.io/legal/terms-of-service, "Effective date: October 4, 2021") contain ZERO occurrences of "service level", "service credit", "SLA", "uptime" or any "99.x" figure, and the Bitrise legal index (https://bitrise.io/legal: Terms of Service, Privacy Policy, Acceptable Use Policy, Build Hub terms, Runner EULA, Build and Cache Testing EULA, Tester Groups, Bitrise for Jira, Insights Pro, Website Visitor Terms, Supplier Code of Conduct, Partner Contributor Terms, Referral Program Terms, Archived Documents) lists NO SLA document. Under §10.1 "Provision of Services", Bitrise "shall use commercially reasonable efforts to provide the Services in accordance with these Terms of Service and the applicable Documentation" — an efforts-only promise with no uptime percentage, no credit table and no claim process. §10.2 provides the Website and the Services "AS IS" and gives no warranty that access "WILL BE CONTINUOUS, SECURE, OR UNINTERRUPTED", and under §10.3.1 Bitrise does not guarantee that the Services "will always be available or be uninterrupted". §6.3.3 (Refunds) states: "All amounts paid pursuant to a Plan are non-refundable." — so the self-serve agreement forecloses a credit or refund remedy for downtime. Under §7.2.4 Bitrise may suspend the Services for upgrades or maintenance, using commercially reasonable efforts to give advance notice of a material suspension. Two items on the pricing page (https://bitrise.io/pricing) are not a published availability SLA: the custom-priced Enterprise plan advertises an "Enterprise-level SLA", but its terms are not published anywhere, so whatever it contains lives in that customer's own order form or enterprise agreement — unpublished, and not verifiable from here; and "Premium Support with SLA" is a support ticket response-time commitment (the pricing tooltip calls it a "ticket response SLA"), not an availability credit, and should not be cited as one. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Bitrise commitment. Sources: https://bitrise.io/legal/terms-of-service + https://bitrise.io/legal + https://bitrise.io/pricing, read first-hand 2026-10-08.
Does Ontracko file Bitrise SLA credit claims for me?
No — Bitrise's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Bitrise for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Bitrise and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.