HR & Finance
Brex SLA credit guide
What Brex's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Brex would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit does Brex pay when it misses?
Brex publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Brex uptime guarantee" figure circulating elsewhere did not come from Brex's own terms. If you have a service level with Brex, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Brex for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Brex not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Brex claim, that date is our own monitoring reminder rather than anything Brex set — we will never let it expire a claim, and you should never quote it to Brex as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Brex (Platform Agreement — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. BREX PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. The Brex Platform Agreement (https://www.brex.com/legal/platform-agreement, "Revised April 7, 2026") contains ZERO occurrences of "service level", "service credit", "SLA", "uptime", "refund" or any "99.x" figure, and the Brex legal index (https://www.brex.com/legal: Platform Agreement, User Terms, Card, Rewards, Premium Upgrade, DPA, Developer Portal, Mobile Terms and others) lists NO SLA document; the Premium Upgrade terms and the Commonly Asked Questions page contain none either. §4.5 "Disclaimer of Warranties by Brex" provides the Services "AS IS" and "AS AVAILABLE", and Brex does not guarantee that "(C) the Services will be usable by Company, Administrators, or Users at any particular time or location" nor that "(E) Services will be uninterrupted, secure, or free from hacking, viruses, or malicious code" — no availability promise at all, no uptime percentage, no credit table and no claim process. §4.4 "Limitations of Liability": Brex is not liable for consequential, indirect or special damages or lost profits or revenue arising from "your use of or inability to use Services" — so an outage is an excluded-damages event, not a credited one. §3.1 Fees lists periodic, usage and late fees with no fee credit or refund for downtime. One decoy, not an availability SLA: the only "commercially reasonable efforts" in the agreement is §3.4 Changes to the Services — efforts to give at least 30 days' notice before a Service is discontinued or materially modified — a change-notice promise, NOT an availability promise, and it should not be cited as one. Note also that Brex is a fintech (corporate cards and spend management): the "credit" vocabulary in its agreement concerns lending and underwriting, not service credits, and must not be mistaken for a downtime remedy. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Brex commitment. If a customer believes an availability commitment applies, the only place it could live is their own negotiated agreement with Brex — unpublished, and not verifiable from here. Source: https://www.brex.com/legal/platform-agreement (+ the https://www.brex.com/legal index), read first-hand 2026-10-08.
Is there a Brex SLA credit to file?
No — there is nothing to file. Brex's standard agreement doesn't pay a per-incident service credit, so filing a claim would go nowhere. BREX PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. The Brex Platform Agreement (https://www.brex.com/legal/platform-agreement, "Revised April 7, 2026") contains ZERO occurrences of "service level", "service credit", "SLA", "uptime", "refund" or any "99.x" figure, and the Brex legal index (https://www.brex.com/legal: Platform Agreement, User Terms, Card, Rewards, Premium Upgrade, DPA, Developer Portal, Mobile Terms and others) lists NO SLA document; the Premium Upgrade terms and the Commonly Asked Questions page contain none either. §4.5 "Disclaimer of Warranties by Brex" provides the Services "AS IS" and "AS AVAILABLE", and Brex does not guarantee that "(C) the Services will be usable by Company, Administrators, or Users at any particular time or location" nor that "(E) Services will be uninterrupted, secure, or free from hacking, viruses, or malicious code" — no availability promise at all, no uptime percentage, no credit table and no claim process. §4.4 "Limitations of Liability": Brex is not liable for consequential, indirect or special damages or lost profits or revenue arising from "your use of or inability to use Services" — so an outage is an excluded-damages event, not a credited one. §3.1 Fees lists periodic, usage and late fees with no fee credit or refund for downtime. One decoy, not an availability SLA: the only "commercially reasonable efforts" in the agreement is §3.4 Changes to the Services — efforts to give at least 30 days' notice before a Service is discontinued or materially modified — a change-notice promise, NOT an availability promise, and it should not be cited as one. Note also that Brex is a fintech (corporate cards and spend management): the "credit" vocabulary in its agreement concerns lending and underwriting, not service credits, and must not be mistaken for a downtime remedy. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Brex commitment. If a customer believes an availability commitment applies, the only place it could live is their own negotiated agreement with Brex — unpublished, and not verifiable from here. Source: https://www.brex.com/legal/platform-agreement (+ the https://www.brex.com/legal index), read first-hand 2026-10-08. Ontracko still tracks Brex’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Brex's SLA uptime commitment?
Brex does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Brex elsewhere did not come from Brex's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Brex pay an SLA service credit?
No — and there is no commitment behind it either. Brex's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Brex, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. BREX PUBLISHES NO AVAILABILITY SLA, SO THERE IS NO UPTIME FIGURE TO HOLD IT TO AND NO SERVICE CREDIT TO FILE FOR. The Brex Platform Agreement (https://www.brex.com/legal/platform-agreement, "Revised April 7, 2026") contains ZERO occurrences of "service level", "service credit", "SLA", "uptime", "refund" or any "99.x" figure, and the Brex legal index (https://www.brex.com/legal: Platform Agreement, User Terms, Card, Rewards, Premium Upgrade, DPA, Developer Portal, Mobile Terms and others) lists NO SLA document; the Premium Upgrade terms and the Commonly Asked Questions page contain none either. §4.5 "Disclaimer of Warranties by Brex" provides the Services "AS IS" and "AS AVAILABLE", and Brex does not guarantee that "(C) the Services will be usable by Company, Administrators, or Users at any particular time or location" nor that "(E) Services will be uninterrupted, secure, or free from hacking, viruses, or malicious code" — no availability promise at all, no uptime percentage, no credit table and no claim process. §4.4 "Limitations of Liability": Brex is not liable for consequential, indirect or special damages or lost profits or revenue arising from "your use of or inability to use Services" — so an outage is an excluded-damages event, not a credited one. §3.1 Fees lists periodic, usage and late fees with no fee credit or refund for downtime. One decoy, not an availability SLA: the only "commercially reasonable efforts" in the agreement is §3.4 Changes to the Services — efforts to give at least 30 days' notice before a Service is discontinued or materially modified — a change-notice promise, NOT an availability promise, and it should not be cited as one. Note also that Brex is a fintech (corporate cards and spend management): the "credit" vocabulary in its agreement concerns lending and underwriting, not service credits, and must not be mistaken for a downtime remedy. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Brex commitment. If a customer believes an availability commitment applies, the only place it could live is their own negotiated agreement with Brex — unpublished, and not verifiable from here. Source: https://www.brex.com/legal/platform-agreement (+ the https://www.brex.com/legal index), read first-hand 2026-10-08.
Does Ontracko file Brex SLA credit claims for me?
No — Brex's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Brex for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Brex and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.