Collaboration
Slack SLA credit guide
What Slack owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.99%
Filing window
30 days
Services with SLA data
1
Credit calculator
SLA target is 99.99% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| below 99% | 25% of spend |
Slack commits to 99.99% for Business+/Enterprise Grid. Credit percentages here are defaults — verify the credit schedule in your agreement before filing.
How to file a Slack SLA credit claim
- Open a billing/support case with the vendor from an account with billing authority.
- Paste the claim text from section 8 and attach the incident evidence from section 3.
- Ask explicitly for an SLA service credit under the availability commitment of your agreement.
Evidence you’ll need
- •Workspace/org URL
- •Plan (Business+ or Enterprise Grid)
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Free/Pro plans (SLA applies to Business+ and Enterprise Grid)
Frequently asked
What is Slack's SLA uptime commitment?
Slack (all services) carries a 99.99% monthly uptime commitment.
How much credit can I claim if Slack misses its SLA?
Credits are tiered by measured uptime, from 10% up to 25% of the monthly service spend for the affected service, depending on how far below 99.99% availability fell.
What is the deadline to file a Slack SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in Slack's SLA before filing).
Does Ontracko file Slack SLA credit claims for me?
Ontracko monitors Slack for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Slack and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.