Cloud Infrastructure
Google Cloud Platform SLA credit guide
What Google Cloud Platform owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
30 days
Services with SLA data
5
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 50% of spend |
GCP has a 30-day claim window — act quickly after breaches.
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 50% of spend |
GCP has a 30-day claim window — act quickly after breaches.
| Measured uptime | Credit |
|---|---|
| 99% – under 99.95% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 50% of spend |
GCP has a 30-day claim window — act quickly after breaches.
| Measured uptime | Credit |
|---|---|
| 99% – under 99.95% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 50% of spend |
GCP has a 30-day claim window — act quickly after breaches.
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 50% of spend |
GCP has a 30-day claim window — act quickly after breaches.
How to file a Google Cloud Platform SLA credit claim
Portal: Google Cloud Support ↗
- Sign in to the Google Cloud project that was affected.
- Open Support → Cases → Create case (or email your account team if on a sales-assisted plan).
- Category: Billing → SLA credit. Paste the claim text from section 8.
- GCP requires claims within 30 days of the incident — this is the shortest window of any major cloud.
- Financial credit is applied to future invoices after Google verifies the SLA shortfall.
Evidence you’ll need
- •Project ID
- •Affected resources
- •Incident timestamps
Common exclusions
- •Scheduled maintenance windows
Frequently asked
What is Google Cloud Platform's SLA uptime commitment?
GCP (generic service) carries a 99.9% monthly uptime commitment.
How much credit can I claim if Google Cloud Platform misses its SLA?
Credits are tiered by measured uptime, from 10% up to 50% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Google Cloud Platform SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in Google Cloud Platform's SLA before filing).
Does Ontracko file Google Cloud Platform SLA credit claims for me?
Ontracko monitors Google Cloud Platform for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Google Cloud Platform and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.