AI
Deepgram SLA credit guide
What Deepgram's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Deepgram would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit does Deepgram pay when it misses?
Deepgram publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Deepgram uptime guarantee" figure circulating elsewhere did not come from Deepgram's own terms. If you have a service level with Deepgram, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Deepgram for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Deepgram not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Deepgram claim, that date is our own monitoring reminder rather than anything Deepgram set — we will never let it expire a claim, and you should never quote it to Deepgram as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Deepgram (Terms of Service — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. THE PUBLICLY GOVERNING TERMS DISCLAIM AVAILABILITY, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: Deepgram's Terms of Service (last updated August 6, 2026, https://deepgram.com/legal/terms) contain ZERO occurrences of "SLA", "service level", "service credit", "uptime", "availability guarantee", "downtime", "99.9", "99.95" or "99.99". §9's Warranty Disclaimers and Limitations of Liability caps Deepgram's aggregate liability at the greater of (i) the amount paid to Deepgram in the twelve months preceding the first claim or (ii) $100.00, and expressly excludes "ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, BUSINESS, GOODWILL, REVENUE, USE, DATA, ANTICIPATED SAVINGS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF, OR INABILITY TO USE, OUR SERVICES" — so an outage is a cap-and-exclude event, not a credited one. There is no uptime percentage, no credit table and no claim process in the publicly governing agreement. ⚠️ THE ENTERPRISE SLA IS AN ORDER-FORM ADDENDUM, NOT A PUBLIC DOCUMENT: Deepgram's marketplace and pricing surfaces describe Enterprise plans as including "custom SLA" and "99.9%+ uptime", quoted as a sales-negotiated inclusion — those figures are not published anywhere a customer or Ontracko can read without a signed Order Form. Deepgram's Master Service Agreement (static.deepgram.com/business/MSA_20240315.pdf, dated 2024-03-15) is the enterprise template referenced from Order Forms; it governs signed Enterprise customers only and does not itself publish availability figures — the pattern is the Lucid/Render/Rollbar/Netlify-self-serve shape, not the Netlify-MSA Order-Form-attachment shape, because no public document even defines the term "SLA" with respect to Deepgram's services. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Deepgram commitment. If a customer believes an availability commitment applies, the only place it could live is their own Enterprise Order Form — unpublished, and not verifiable from here. Source: https://deepgram.com/legal/terms (read §9 in full this cycle) + https://static.deepgram.com/business/MSA_20240315.pdf (eight-page MSA, no availability clauses).
Is there a Deepgram SLA credit to file?
No — there is nothing to file. Deepgram's standard agreement doesn't pay a per-incident service credit, so filing a claim would go nowhere. THE PUBLICLY GOVERNING TERMS DISCLAIM AVAILABILITY, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: Deepgram's Terms of Service (last updated August 6, 2026, https://deepgram.com/legal/terms) contain ZERO occurrences of "SLA", "service level", "service credit", "uptime", "availability guarantee", "downtime", "99.9", "99.95" or "99.99". §9's Warranty Disclaimers and Limitations of Liability caps Deepgram's aggregate liability at the greater of (i) the amount paid to Deepgram in the twelve months preceding the first claim or (ii) $100.00, and expressly excludes "ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, BUSINESS, GOODWILL, REVENUE, USE, DATA, ANTICIPATED SAVINGS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF, OR INABILITY TO USE, OUR SERVICES" — so an outage is a cap-and-exclude event, not a credited one. There is no uptime percentage, no credit table and no claim process in the publicly governing agreement. ⚠️ THE ENTERPRISE SLA IS AN ORDER-FORM ADDENDUM, NOT A PUBLIC DOCUMENT: Deepgram's marketplace and pricing surfaces describe Enterprise plans as including "custom SLA" and "99.9%+ uptime", quoted as a sales-negotiated inclusion — those figures are not published anywhere a customer or Ontracko can read without a signed Order Form. Deepgram's Master Service Agreement (static.deepgram.com/business/MSA_20240315.pdf, dated 2024-03-15) is the enterprise template referenced from Order Forms; it governs signed Enterprise customers only and does not itself publish availability figures — the pattern is the Lucid/Render/Rollbar/Netlify-self-serve shape, not the Netlify-MSA Order-Form-attachment shape, because no public document even defines the term "SLA" with respect to Deepgram's services. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Deepgram commitment. If a customer believes an availability commitment applies, the only place it could live is their own Enterprise Order Form — unpublished, and not verifiable from here. Source: https://deepgram.com/legal/terms (read §9 in full this cycle) + https://static.deepgram.com/business/MSA_20240315.pdf (eight-page MSA, no availability clauses). Ontracko still tracks Deepgram’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Deepgram's SLA uptime commitment?
Deepgram does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Deepgram elsewhere did not come from Deepgram's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Deepgram pay an SLA service credit?
No — and there is no commitment behind it either. Deepgram's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Deepgram, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. THE PUBLICLY GOVERNING TERMS DISCLAIM AVAILABILITY, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: Deepgram's Terms of Service (last updated August 6, 2026, https://deepgram.com/legal/terms) contain ZERO occurrences of "SLA", "service level", "service credit", "uptime", "availability guarantee", "downtime", "99.9", "99.95" or "99.99". §9's Warranty Disclaimers and Limitations of Liability caps Deepgram's aggregate liability at the greater of (i) the amount paid to Deepgram in the twelve months preceding the first claim or (ii) $100.00, and expressly excludes "ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, BUSINESS, GOODWILL, REVENUE, USE, DATA, ANTICIPATED SAVINGS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF, OR INABILITY TO USE, OUR SERVICES" — so an outage is a cap-and-exclude event, not a credited one. There is no uptime percentage, no credit table and no claim process in the publicly governing agreement. ⚠️ THE ENTERPRISE SLA IS AN ORDER-FORM ADDENDUM, NOT A PUBLIC DOCUMENT: Deepgram's marketplace and pricing surfaces describe Enterprise plans as including "custom SLA" and "99.9%+ uptime", quoted as a sales-negotiated inclusion — those figures are not published anywhere a customer or Ontracko can read without a signed Order Form. Deepgram's Master Service Agreement (static.deepgram.com/business/MSA_20240315.pdf, dated 2024-03-15) is the enterprise template referenced from Order Forms; it governs signed Enterprise customers only and does not itself publish availability figures — the pattern is the Lucid/Render/Rollbar/Netlify-self-serve shape, not the Netlify-MSA Order-Form-attachment shape, because no public document even defines the term "SLA" with respect to Deepgram's services. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT a Deepgram commitment. If a customer believes an availability commitment applies, the only place it could live is their own Enterprise Order Form — unpublished, and not verifiable from here. Source: https://deepgram.com/legal/terms (read §9 in full this cycle) + https://static.deepgram.com/business/MSA_20240315.pdf (eight-page MSA, no availability clauses).
Does Ontracko file Deepgram SLA credit claims for me?
No — Deepgram's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Deepgram for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Deepgram and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.