HR & Finance
Gusto SLA credit guide
What Gusto owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
30 days
Services with SLA data
1
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| below 99% | 25% of spend |
Generic default profile for Gusto — uptime commitment and credit schedule vary by plan/agreement; verify your order form or MSA before filing.
How to file a Gusto SLA credit claim
- Open a billing/support case with the vendor from an account with billing authority.
- Paste the claim text from section 8 and attach the incident evidence from section 3.
- Ask explicitly for an SLA service credit under the availability commitment of your agreement.
Evidence you’ll need
- •Account/org identifier
- •Plan tier (SLAs usually apply to paid/enterprise plans)
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Free-tier plans
Frequently asked
What is Gusto's SLA uptime commitment?
Gusto (all services) carries a 99.9% monthly uptime commitment.
How much credit can I claim if Gusto misses its SLA?
Credits are tiered by measured uptime, from 10% up to 25% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Gusto SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in Gusto's SLA before filing).
Does Ontracko file Gusto SLA credit claims for me?
Ontracko monitors Gusto for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Gusto and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.