Cloud Infrastructure
Amazon Web Services SLA credit guide
What Amazon Web Services owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
60 days
Services with SLA data
7
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
Generic AWS SLA profile — check the service-specific SLA page for exact commitments before filing.
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| below 99% | 25% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| 95% – under 99% | 30% of spend |
| below 95% | 100% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.95% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.95% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| below 99% | 25% of spend |
How to file a Amazon Web Services SLA credit claim
Portal: AWS Support Center ↗
- Sign in to the AWS account that incurred the affected usage.
- Open Support Center → "Create case" → choose Account and billing → Service: Billing, Category: SLA Credit Request.
- Paste the claim text from section 8 below into the case description.
- Attach your own confirmation from the AWS Health Dashboard (account-specific events strengthen the claim).
- AWS credits are applied to a future invoice after approval — watch the case for their response.
Evidence you’ll need
- •Account ID
- •Affected region
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Customer-caused issues
Frequently asked
What is Amazon Web Services's SLA uptime commitment?
AWS (generic service) carries a 99.9% monthly uptime commitment.
How much credit can I claim if Amazon Web Services misses its SLA?
Credits are tiered by measured uptime, from 10% up to 100% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Amazon Web Services SLA credit claim?
Claims are generally due within 60 days of the incident (verify the exact clause in Amazon Web Services's SLA before filing).
Does Ontracko file Amazon Web Services SLA credit claims for me?
Ontracko monitors Amazon Web Services for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Amazon Web Services and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.