E-commerce
Avalara SLA credit guide
What Avalara's own agreement actually says about availability: no uptime percentage, no credit schedule and no claim process, so there is nothing to file for a bad month — plus where a service level for Avalara would live if you have one, and the outage record Ontracko keeps regardless.
What SLA credit does Avalara pay when it misses?
Avalara publishes NO availability SLA at all — no uptime percentage, no credit schedule and no claim process — so there is nothing to file for a bad month, and any "Avalara uptime guarantee" figure circulating elsewhere did not come from Avalara's own terms. If you have a service level with Avalara, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where the commitment and any remedy actually are. Ontracko monitors Avalara for free either way and keeps the dated outage record, which is what a renewal conversation runs on. One more thing about the deadline, because Avalara not stating one is not the same as there being none: file promptly anyway. A contract can carry a limitation period nobody printed, evidence ages badly, and the status-page record a claim is built on is easiest to defend while it is fresh. If Ontracko shows a date against a Avalara claim, that date is our own monitoring reminder rather than anything Avalara set — we will never let it expire a claim, and you should never quote it to Avalara as their window.
Uptime commitment
None published
Filing window
Nothing to file
Services with SLA data
1
Credit tiers by service
No filable service credit exists for Avalara (Service Terms — no availability SLA published) under the standard agreement — not a tier table gap, a genuine zero. THE PUBLICLY GOVERNING TERMS PROMISE EFFORTS, NOT A FIGURE, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: the Avalara Legal Center (https://legal.avalara.com/ — one page rendering every version of the Service Terms and Conditions, the Service-Specific Supplemental Terms and the Professional Services terms) contains ZERO occurrences of "service level", "service credit", "SLA" or any "99.x" figure, and its legal menu lists NO SLA document. The Service Terms and Conditions in force for purchases and renewals on or after January 1, 2026 (a further version applies on or after January 1, 2027), under "Avalara's Responsibilities", say Avalara shall "(i) provide status updates at status.avalara.com or an equivalent replacement site; (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (1) planned downtime (scheduled with at least 7 days' notice ...) and (2) any unavailability caused by circumstances beyond Avalara's reasonable control, including internet service provider failures or delays or denial of service attacks ..." — an efforts-only availability promise with no uptime percentage, no credit table and no claim process. "Disclaimer of Implied Warranties": except as expressly provided in the Agreement, the Services are provided on an "as-is" and "as available" basis. "Exclusion of Certain Claims": neither party is liable for consequential or indirect damages "including damages for loss of data, goodwill or investments, use of money or facilities, interruption in use or availability of data ..." — so an outage is an excluded-damages event, not a credited one. The 2027 summary of changes notes that indemnification excludes tax-authority claims "including those based on service availability". The pattern is the Deepgram/Lucid/Render shape — no public document defines an SLA with respect to Avalara's services. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT an Avalara commitment. If a customer believes an availability commitment applies, the only place it could live is their own negotiated agreement with Avalara — unpublished, and not verifiable from here. Source: https://legal.avalara.com/ (the full Legal Center text, read first-hand 2026-10-08).
Is there a Avalara SLA credit to file?
No — there is nothing to file. Avalara's standard agreement doesn't pay a per-incident service credit, so filing a claim would go nowhere. THE PUBLICLY GOVERNING TERMS PROMISE EFFORTS, NOT A FIGURE, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: the Avalara Legal Center (https://legal.avalara.com/ — one page rendering every version of the Service Terms and Conditions, the Service-Specific Supplemental Terms and the Professional Services terms) contains ZERO occurrences of "service level", "service credit", "SLA" or any "99.x" figure, and its legal menu lists NO SLA document. The Service Terms and Conditions in force for purchases and renewals on or after January 1, 2026 (a further version applies on or after January 1, 2027), under "Avalara's Responsibilities", say Avalara shall "(i) provide status updates at status.avalara.com or an equivalent replacement site; (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (1) planned downtime (scheduled with at least 7 days' notice ...) and (2) any unavailability caused by circumstances beyond Avalara's reasonable control, including internet service provider failures or delays or denial of service attacks ..." — an efforts-only availability promise with no uptime percentage, no credit table and no claim process. "Disclaimer of Implied Warranties": except as expressly provided in the Agreement, the Services are provided on an "as-is" and "as available" basis. "Exclusion of Certain Claims": neither party is liable for consequential or indirect damages "including damages for loss of data, goodwill or investments, use of money or facilities, interruption in use or availability of data ..." — so an outage is an excluded-damages event, not a credited one. The 2027 summary of changes notes that indemnification excludes tax-authority claims "including those based on service availability". The pattern is the Deepgram/Lucid/Render shape — no public document defines an SLA with respect to Avalara's services. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT an Avalara commitment. If a customer believes an availability commitment applies, the only place it could live is their own negotiated agreement with Avalara — unpublished, and not verifiable from here. Source: https://legal.avalara.com/ (the full Legal Center text, read first-hand 2026-10-08). Ontracko still tracks Avalara’s uptime record for free, which is real leverage in a renewal conversation even without a claimable credit.
Frequently asked
What is Avalara's SLA uptime commitment?
Avalara does not publish one. Its own agreement states no uptime percentage anywhere, so there is no commitment to quote — any figure attributed to Avalara elsewhere did not come from Avalara's terms. If you hold a negotiated Order Form, any availability commitment you have lives there.
Does Avalara pay an SLA service credit?
No — and there is no commitment behind it either. Avalara's published agreement states no uptime percentage and provides no service credit, so there is no figure to miss and nothing to file for a bad month. If you have a service level with Avalara, it lives in your own Order Form or negotiated agreement — that document, not a public page, is where any commitment and any remedy would be. THE PUBLICLY GOVERNING TERMS PROMISE EFFORTS, NOT A FIGURE, SO THERE IS NOTHING TO COMMIT TO AND NOTHING TO FILE: the Avalara Legal Center (https://legal.avalara.com/ — one page rendering every version of the Service Terms and Conditions, the Service-Specific Supplemental Terms and the Professional Services terms) contains ZERO occurrences of "service level", "service credit", "SLA" or any "99.x" figure, and its legal menu lists NO SLA document. The Service Terms and Conditions in force for purchases and renewals on or after January 1, 2026 (a further version applies on or after January 1, 2027), under "Avalara's Responsibilities", say Avalara shall "(i) provide status updates at status.avalara.com or an equivalent replacement site; (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (1) planned downtime (scheduled with at least 7 days' notice ...) and (2) any unavailability caused by circumstances beyond Avalara's reasonable control, including internet service provider failures or delays or denial of service attacks ..." — an efforts-only availability promise with no uptime percentage, no credit table and no claim process. "Disclaimer of Implied Warranties": except as expressly provided in the Agreement, the Services are provided on an "as-is" and "as available" basis. "Exclusion of Certain Claims": neither party is liable for consequential or indirect damages "including damages for loss of data, goodwill or investments, use of money or facilities, interruption in use or availability of data ..." — so an outage is an excluded-damages event, not a credited one. The 2027 summary of changes notes that indemnification excludes tax-authority claims "including those based on service availability". The pattern is the Deepgram/Lucid/Render shape — no public document defines an SLA with respect to Avalara's services. The 99.9 stored in slaCommitment above is Ontracko's generic monitoring default carried over so scoring still runs, NOT an Avalara commitment. If a customer believes an availability commitment applies, the only place it could live is their own negotiated agreement with Avalara — unpublished, and not verifiable from here. Source: https://legal.avalara.com/ (the full Legal Center text, read first-hand 2026-10-08).
Does Ontracko file Avalara SLA credit claims for me?
No — Avalara's standard agreement has no filable service credit, so Ontracko does not draft claims for it. Ontracko still monitors Avalara for free and tracks the uptime record, which is useful leverage at renewal.
Let Ontracko file it for you
Connect Avalara and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.