Observability
Datadog SLA credit guide
What Datadog owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
30 days
Services with SLA data
1
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| below 99.9% | 10% of spend |
Datadog uptime commitment and credit percentages are set in your order form/MSA — verify the exact tier before filing.
How to file a Datadog SLA credit claim
Portal: Datadog Support ↗
- Open a ticket with Datadog support (help.datadoghq.com or support@datadoghq.com) from an admin account.
- Subject: "SLA service credit request — <month>". Paste the claim text from section 8.
- Cite the incident references from status.datadoghq.com listed in section 3.
- Credit terms are defined in your Datadog order form / MSA — attach or reference the uptime commitment clause.
Evidence you’ll need
- •Org name / account email
- •Affected products
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Issues caused by customer configuration
Frequently asked
What is Datadog's SLA uptime commitment?
Datadog (all services) carries a 99.9% monthly uptime commitment.
How much credit can I claim if Datadog misses its SLA?
Credits are tiered by measured uptime, from 10% up to 10% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Datadog SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in Datadog's SLA before filing).
Does Ontracko file Datadog SLA credit claims for me?
Ontracko monitors Datadog for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Datadog and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.