Developer Tools
GitHub SLA credit guide
What GitHub owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
30 days
Services with SLA data
1
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| below 99% | 25% of spend |
GitHub's SLA credit applies to Enterprise Cloud. Uptime is committed quarterly (99.9%); Ontracko measures monthly — cite the quarter when filing.
How to file a GitHub SLA credit claim
Portal: GitHub Support ↗
- Sign in as an organization owner on your GitHub Enterprise Cloud account.
- Open a support ticket → category Billing → mention "SLA service credit claim".
- Paste the claim text from section 8, citing the incident links from githubstatus.com in section 3.
- GitHub's SLA credits apply to Enterprise Cloud plans — claims are typically due within 30 days of the end of the quarter in which the breach occurred.
Evidence you’ll need
- •Organization name
- •Enterprise plan confirmation
- •Incident timestamps
Common exclusions
- •Scheduled maintenance
- •Beta/preview features
- •Non-Enterprise plans
Frequently asked
What is GitHub's SLA uptime commitment?
GitHub Enterprise Cloud (all services) carries a 99.9% monthly uptime commitment.
How much credit can I claim if GitHub misses its SLA?
Credits are tiered by measured uptime, from 10% up to 25% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a GitHub SLA credit claim?
Claims are generally due within 30 days of the incident (verify the exact clause in GitHub's SLA before filing).
Does Ontracko file GitHub SLA credit claims for me?
Ontracko monitors GitHub for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect GitHub and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.