Cloud Infrastructure
Microsoft Azure SLA credit guide
What Microsoft Azure owes you when it misses its uptime commitment — the credit tiers, the filing deadline, how to file, and a calculator to estimate your credit.
Uptime commitment
99.9%
Filing window
60 days
Services with SLA data
4
Credit calculator
SLA target is 99.9% — enter what you actually observed.
Enter your monthly spend above to see the dollar credit for a 10% tier.
Estimate only, from the vendor’s published tiers — the final credit is set by the vendor against your actual invoice and their SLA definitions.
Credit tiers by service
| Measured uptime | Credit |
|---|---|
| 99% – under 99.9% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
Generic Azure SLA profile — check the service-specific SLA page for exact commitments before filing.
| Measured uptime | Credit |
|---|---|
| 99% – under 99.95% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
| Measured uptime | Credit |
|---|---|
| 99% – under 99.99% | 10% of spend |
| 95% – under 99% | 25% of spend |
| below 95% | 100% of spend |
How to file a Microsoft Azure SLA credit claim
Portal: Azure Portal — Help + Support ↗
- Sign in to the Azure portal with an owner/contributor on the affected subscription.
- Go to Help + Support → "Create a support request" → Issue type: Billing → Problem type: Refund request / SLA credit.
- Reference the Azure incident/tracking ID from section 3 and paste the claim text from section 8.
- Confirm exact impact times from Service Health → Health history in your portal (account-scoped evidence).
- Microsoft requires SLA credit claims within the billing month(s) following the incident — do not wait.
Evidence you’ll need
- •Subscription ID
- •Resource IDs
- •Incident timestamps
Common exclusions
- •Planned maintenance
- •Preview services
Frequently asked
What is Microsoft Azure's SLA uptime commitment?
Azure (generic service) carries a 99.9% monthly uptime commitment.
How much credit can I claim if Microsoft Azure misses its SLA?
Credits are tiered by measured uptime, from 10% up to 100% of the monthly service spend for the affected service, depending on how far below 99.9% availability fell.
What is the deadline to file a Microsoft Azure SLA credit claim?
Claims are generally due within 60 days of the incident (verify the exact clause in Microsoft Azure's SLA before filing).
Does Ontracko file Microsoft Azure SLA credit claims for me?
Ontracko monitors Microsoft Azure for free, detects SLA breaches automatically, and assembles the complete claim package (evidence + credit math + claim text). You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Microsoft Azure and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.