Cloud Infrastructure
Linode (Akamai) SLA credit guide
What Linode (Akamai) pays when it misses its uptime commitment — a credit its own SLA promises and never prices: no tier table, no rate and nothing for a calculator to compute, so this page quotes no amount. What it does carry is Linode (Akamai)'s own wording, the filing deadline, how to file, and what to ask Linode (Akamai) to put in writing.
What SLA credit does Linode (Akamai) pay when it misses?
When Linode / Akamai Connected Cloud (GA compute) misses its 99.99% uptime commitment, Linode (Akamai)'s own SLA promises a “pro-rata credit” for qualifying downtime on General Availability compute — and states no percentage, no credit table and no formula anywhere to compute one from. So a credit is promised and no amount can be quoted for it: there is no tier, no rate and nothing for a calculator to compute, and the figure is not sitting in your contract either — the gap is in Linode (Akamai)'s own document. Claim it within 30 days of the end of the affected billing month, and ask Linode (Akamai) to put the calculation behind the credit in writing.
Uptime commitment
99.99%
Filing window
30 days
counted from the end of the affected billing month
Services with SLA data
1
How the credit is computed
Linode / Akamai Connected Cloud (GA compute) publishes an SLA that promises a “pro-rata credit” for qualifying downtime on General Availability compute — and then states no percentage, no credit table and no formula anywhere to compute one from.
So there is no percentage to quote and no band to index a measured uptime against. That is a hole in the vendor’s own document, not a schedule sitting in your contract, and there is nothing private for you to go and read.
Ontracko quotes no figure here rather than a guessed one. It assembles the incident evidence and the claim text; the arithmetic is the vendor’s to show, so ask Support to produce the calculation behind the credit it offers.
Read off Linode / Akamai Connected Cloud (GA compute)’s published SLA: https://www.akamai.com/legal/sla-compute
Credit tiers by service
Linode / Akamai Connected Cloud (GA compute) publishes an SLA that promises a “pro-rata credit” for qualifying downtime on General Availability compute — and then states no percentage, no credit table and no formula anywhere to compute one from. NO PUBLISHED CREDIT TARIFF: the SLA promises a "pro-rata credit" but states no percentage table or formula anywhere, so no credit figure is quoted here rather than a guessed one — ask Support to show the pro-rata calculation. 99.99% covers General Availability compute; Limited Availability instances carry only 99%. File within 30 days from the end of the affected month; the SLA warns incomplete information may delay or deny the credit. Non-compute services (Block/Object Storage, LKE, NodeBalancers, DNS Manager, Managed Databases, Backups) fall under a separate Non-Compute Service Level Addenda with different terms. linode.com/legal/sla-compute now redirects to akamai.com.
How to file a Linode (Akamai) SLA credit claim
Portal: Linode / Akamai Cloud Manager — Support ↗
- Open a support ticket within 30 days from the END OF THE MONTH in which the uptime guarantee was not satisfied.
- Include the date, time and duration of the Covered Service downtime — the SLA warns that incomplete or inaccurate information may delay or deny the credit.
- The guarantee is 99.99% monthly for General Availability compute; Limited Availability instances carry only a 99% guarantee.
- ⚠️ NO PUBLISHED CREDIT TARIFF: the SLA promises a ‘pro-rata credit’ but states no percentage table or formula, so this kit does not quote a figure. Ask Support to show the pro-rata calculation for the affected billing period.
- Non-compute services (Block/Object Storage, LKE, NodeBalancers, DNS Manager, Managed Databases, Backups) fall under a separate Non-Compute Service Level Addenda with different terms.
Evidence you’ll need
- •Date, time and duration of the Covered Service downtime
- •Account holder identification
Common exclusions
- •Scheduled maintenance
- •Customer software or equipment
- •Third-party technology
- •Force majeure
Frequently asked
What is Linode (Akamai)'s SLA uptime commitment?
Linode / Akamai Connected Cloud (GA compute) carries a 99.99% uptime commitment.
Does Linode (Akamai) pay an SLA service credit?
Yes — Linode (Akamai)'s own document promises a credit, but it is never priced: the amount is Linode (Akamai)'s to calculate and to state to you in writing. Linode / Akamai Connected Cloud (GA compute) publishes an SLA that promises a “pro-rata credit” for qualifying downtime on General Availability compute — and then states no percentage, no credit table and no formula anywhere to compute one from. So there is no percentage to quote and no band to index a measured uptime against. That is a hole in the vendor’s own document, not a schedule sitting in your contract, and there is nothing private for you to go and read. Ontracko quotes no figure here rather than a guessed one. It assembles the incident evidence and the claim text; the arithmetic is the vendor’s to show, so ask Support to produce the calculation behind the credit it offers.
What is the deadline to file a Linode (Akamai) SLA credit claim?
Claims are generally due within 30 days of the end of the affected billing month (verify the exact clause in Linode (Akamai)'s SLA before filing).
Does Ontracko file Linode (Akamai) SLA credit claims for me?
Ontracko monitors Linode (Akamai) for free and detects SLA breaches automatically. Linode (Akamai)'s own document promises a credit, but it is never priced. Ontracko quotes no figure here rather than a guessed one. It assembles the incident evidence and the claim text; the arithmetic is the vendor’s to show, so ask Support to produce the calculation behind the credit it offers. You file it; Ontracko charges 8% only on credits that are actually recovered.
Let Ontracko file it for you
Connect Linode (Akamai) and Ontracko monitors the SLA, catches every breach, and drafts the claim with the evidence attached. Free — 8% only on recovered credits.